Frequently Asked Questions
Q
What's the shipping method?
By express way, such as FedEx, DHL, TNT and so on; by air; by sea. Shipping cost is decided by shipping ways, product actual weight & volume, and your detailed address.
Q
What's the Payment method?
We support various payment ways (T/T, Visa card, Western Union, MoneyGram, Secure payment-Escrow, etc.). All transactions are processed through Alibaba Trade Assurance. Your payment is held securely by the platform and only released after you receive the goods and confirm the quality.
Q
Can we print our own brand or logo on your products?
Absolutely! We focus on supporting small businesses. We offer Low-MOQ branding services, including custom logos, color boxes, and English/Russian manuals to help you build your own local brand.
Q
Why do some goods have differences between website pictures and practical items?
Due to differences in light, browser displays, and different production batches, materials (such as lining) may have minor variations. Product appearance is subject to change, and pictures are for reference only. These cases are standard. If you have any questions, please contact us before placing your order to clarify details.
Q
What if I don't know how to install it or face technical issues after delivery?
We provide "plug-and-play" video guides and graphic manuals. For any technical issues, our team offers 1-on-1 remote troubleshooting via support platforms until it works perfectly.
Q
How do you prevent damage during transit?
We use export-grade reinforced honeycomb cartons with anti-collision corner protectors. For bulk or fragile orders, we provide free wooden pallet/crate packing to withstand long-distance transit.
GAF Solar
